Help Center

Welcome to the Brainports AI Audio Studio Help Center. Whether you have a quick question, need to fix something, or want to learn a new workflow, you're in the right place.

Frequently Asked Questions

Common questions answered in plain language.

• Credits & Billing — How credits work, checking your balance, refunds, and what happens when you run out.
• Audio Quality — Tips for getting the best-sounding voices, music, and sound effects.
• Supported Formats — Upload limits, export options, browser support, and file format details.

Troubleshooting

Something not working? Start here.

• Generation Issues — Stuck jobs, failed segments, credit errors, and unexpected cancellations.
• Playback Issues — Audio won't play, timeline problems, missing segments, and volume issues.
• Account Issues — Sign-in problems, email verification, missing projects, and subscription questions.

Guides

Step-by-step walkthroughs for getting the most out of Audio Studio.

• Your First Audio Story — A detailed walkthrough from blank page to finished audio production.
• Voice Cloning Guide — How to clone a voice from a reference recording and use it in your projects.
• Prompting Tips — Write better prompts for stories, sound effects, music, and voice design.

Still need help?

If you can't find what you're looking for, reach out to our support team.

Email: support@brainports.ai

When contacting support, please include:

• A description of the issue
• The project or job you were working on (if applicable)
• Your browser and operating system
• Any error messages you saw